Life Care Centers of America’s Whatever It Takes and Then Some program honors associates who go beyond their job descriptions in caring for residents, their families and fellow associates. Here are three of the inspiring stories from our September 2017 winners:
Allen Phillips, certified nursing assistant at Life Care Center of Pueblo, Colorado, provided a temporary home for a short-term patient’s dog. When the patient came to the facility for rehab, he missed his small service dog that played a major role in his mental well-being. The patient’s home was more than an hour away. Phillips volunteered to take the dog home overnight each night throughout the patient’s entire length of stay and then bring the dog in to the facility each day. Phillips even brought the dog in to be with its owner on days when Phillips was not scheduled to work.
Crystal Powell, activity assistant at Life Care Center of Sierra Vista, Arizona, accompanied a group of residents on an outing. At the end of the bus ride, one of the residents was unresponsive. Powell used her more than 30 years of experience as a certified nursing assistant as she attended to the resident. She borrowed a towel from another resident, soaked it with water and used that (along with ice) to cool the resident while speaking to her calmly and soothingly. “What was truly professional and remarkable was her ability to remain calm and not panic the other eight residents,” said Debora Steele, activity director. The resident revived by the time the EMTs arrived.
Dayna Woods, certified nursing assistant at Alderwood Manor in Spokane, Washington, helped a couple at the facility rest easy. The husband is often restless throughout the night, and the wife worries about him and tries her best to watch over him. Unfortunately, that means that the wife often does not sleep well either. Woods noticed this, and one night, when she clocked off at 10 p.m., she decided to stay the night to watch over the husband so the wife could sleep. She explained to the wife what she was doing, and the wife was able to get a good night’s sleep while Woods watched over them. “When I awoke,” the wife wrote, “I never saw anything more beautiful than that lady lying in that chair doing my job.” Woods was holding the husband’s hand, keeping him comforted.