Allen Phillips, a certified nursing assistant at Life Care Center of Pueblo, received Life Care Centers of America’s Mountain States Division Whatever It Takes And Then Some Award on Aug. 29 for his dedication to customer service.
Executives from Life Care awarded Phillips a cash prize during an awards ceremony at the company’s headquarters in Cleveland, Tennessee. He was chosen from among hundreds of associates in the Mountain States Division and was one of only eight associates from Life Care’s more than 200 facilities nationwide to receive the award.
While he does his job well daily, Phillips was especially praised for a special act of caring in 2017.
Phillips helped a short-term rehab patient who needed someone to care for his service dog while he was staying at the facility for therapy. Phillips took the dog home with him and brought the dog in on his days off so the resident and animal could spend time together.
In addition, Phillips eats lunch with his mother, a resident at the facility, daily, and provides valuable feedback to the dietary staff on how to improve the dining experience.
“I started out as an orderly right after middle school, and I knew right away I loved taking care of people,” said Phillips. “I wouldn’t change for the world what I do.”
Life Care Centers of America’s Whatever It Takes And Then Some program rewards associates for extraordinary acts of kindness. Monthly awards are presented in Life Care facilities nationwide based on nominations from fellow associates, family members, residents and guests. Each facility then chooses an annual winner, from which the divisional winners are selected.
“Dedicated caregivers routinely go far above and beyond their job descriptions, and Allen Phillips certainly demonstrates by his example their professionalism and compassion for the residents they serve,” said Beecher Hunter, Life Care president. “We are proud of Allen and the thousands he represents in their selfless approach to the needs of others."